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2020 Gartner Market Guide for CSP Business Support System Solutions

Communication service provider (CSP) CIOs seeking to digitally transform their business support system (BSS) solutions are going up against a massive and oftentimes very confusing wave of technology changes that promise transformation without spelling out how to get there. These technologies include 5G, IoT, and automation, among others.

How the various and evolving BSS-related needs of CSPs can be addressed by these technologies depends on CSPs’ approach to transformation and how well they know the market they are playing in.

Gartner performed an in-depth survey of 30 BSS vendors who represent a wide variety of solutions and go-to-market approaches for various CSP segments and put their research into a detailed report.

Read the report to learn:

  • How both CSPs and vendors are approaching the changes in BSS-related capabilities
  • The top areas of investment by BSS vendors
  • The continuing misalignment in the CSP market between CSP needs and the kinds of BSS projects being undertaken
  • Key recommendations for how CSPs should approach BSS transformation going forward

Gartner, Market Guide for CSP Business Support System Solutions, Amresh Nandan, Chris Meering, Jouni Forsman, 12 October 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Access the Full Guide

Gartner, Market Guide for CSP Business Support System Solutions

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