Tag: Digital Twins

More than Digital Twins—Today’s Telcos Need ‘Active’ Digital Twins

April 28, 2021
To successfully monetize their infrastructure investments and make 5G-based capabilities a reality, telecom operators need to explore both enterprise and consumer markets. Digital twins have become a common practice for this and for monetizing 5G in the form of keeping customers and subscribers as happy as possible—the discipline of customer management (also known as customer [...]

5G+ is Here? Here’s Why We Agree and What it Means

April 22, 2021
A FutureIoT article published this month by Fuad Siddiqui, senior partner and vice president at Nokia Bell Labs, describes a new era of 5G he calls “5G+”. In this era, industries “assess and implement next-gen connectivity that acts in concert with a broad ecosystem of key technologies”, leading to the next big phase of industrial [...]

How Microservices, Cloud, and Digital Twins Are Reshaping Customer Management

March 18, 2021
To get ahead, telcos need to explore new business models and technologies that foster a deeper understanding of consumer behavior and drive engagement. One service model that aligns with this initiative is customer management (otherwise known as customer value management or customer experience management, depending on what you’re trying to achieve with it), which has [...]
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